COVID-19 Update

Production Update 4-26-2021

Due to new safety procedures at our production center and carrier delays due to high demand, we may experience delays in delivering your order.

Our furniture is made to order, please allow approximately 12 weeks for production and delivery. We apologize for any inconvenience.

Updated 3/31/2020

First and foremost, our hearts go out to anyone who’s been impacted by the COVID-19 virus, either directly or indirectly. Our thoughts are especially with those that are sick, to whom we extend our heartfelt wishes for a full recovery. And we are truly inspired by the selfless healthcare workers that are on the front lines working tirelessly to care for people in need.

Second, at Carroll Companies, the safety and well-being of our employees and our customers is always a priority, and we recognize the important role we play in providing our customers with updates and solutions during this critical time. We are closely monitoring updates from the government agencies on a daily basis.

Below are some steps we are taking:

Protecting our employees 

• Effective March 30, 2020 at 5:00 PM EST North Carolina is under a 30 day “shelter-in” mandate, therefore we have strongly encouraged that all of our employees, brand representatives and management work from home, to take steps to limit exposure to the virus. 

Delay in Shipping

• We are working diligently to get all current orders shipped ASAP. Due to the mandate, there might be a delay in lead times. Please contact us with any questions regarding your order.

Commitment to our customers

• With our distributed work force and many of our brand representatives typically working remotely, we are certain that we will continue to deliver support and customer service at the highest levels.
• We have continued to invest in technology and increasing our network capacity to meet the needs of our culture, and include having in place proper plans to ensure service continuity for our customers and the special event needs soon to come.

Lastly, even as we all deal with this pandemic and uncharted territory, our company was founded on core values -- trust, customer service, customer success, innovation and integrity, and our values are continuing to guide everything we do. We are here and moments like this remind us that we are all connected like never before. We’re called upon to be our best selves, with patience, understanding and compassion.

On behalf of our company, we’re committed to being your partner and persevering together in all the days and years ahead.

As we go forward, we’ll be sure and keep you updated, and know that we value your questions, ideas and feedback.

Sincerely,
Big Sky Decor